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A drop in the ocean for them Im sure, but at least I am no longer dealing with a bunch of whacks. It shouldnt take 2 days and three different trips to switch out the phone that failed at no fault of our own. I dont remember the service ever being this bad. Ive been a faithful Apple consumer since their first iPhone came out. With that being said, I made an appointment at that time, and here I am. I came back during my lunch time thinking that I we can switch it out, but another bozo gave us the run around saying we had to make another appointment since they cant guarantee that its the same phone.are you kidding me? Why didnt they tell us to make an appointment the day before so I didnt have to waste my time running around. We were then asked to come back in the morning because the store is now closed.

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After playing around with his IPad, and us waiting patiently, he told us that the phone actually needs to be replaced because of software issues. My wife and I had an appointment yesterday, after seeing the representative at the 'Genius bar' he assured us that our iPhone had a touchscreen issue and not a software issue. Apple is paying these incompetent bozos to stand around and do nothing. The employee here are not on the same page. Apple has fallen long ways in customers service. This is the 3rd time weve been back to this god awful store.

Im in the store right now writing this review to describe their terrible service. The two there now are fine filling in for lunch breaks but they are not real managers and shouldnt be left in charge of even themselves. Also in sitting there for over an hour, great service from the young lady that was working on the table that helped people setup their equipment.Īpple, please get these people and the customers of that store a management team that is not so lousy. Had a great experience with the Genius Bar people (cant remember their names) and also Jose who did everything he could considering his manager was restricting how much he could actually try to help me. I should highlight that not everyone at Beverly Center Apple Store is hopeless. And he finally did it.Ī very sharp contrast to the service at Manhattan Beach store and also Third Street Promemade store where manager there actually sorted the same issue that useless Beverly Center manager said was unsortable. until I told him he could again narrow the search based on the specific product I bought. until he finally admitted it was possible but would require thousands of receipts.

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I literally had to tell the manager how to look up a receipt in his own system and he still continued to argue with me that it wasnt possible.

Regardless, he needs some serious training/re-training or even better, move him to a less important role and bring in a manager that better represents the companys standards. Visitors can enter the new store from either the interior of The Grove or West Third Street, leading directly to an area dedicated entirely to Apple Pickup.Hands down the worst customer service experience of any Apple Store Ive ever been in.ĭealt with manager who either doesnt know how to do his job or simply doesnt want to help customers. Customers can register at /today/event/photo-walk-capture-festive-moments-iphone.

APPLE STORE APPOINTMENT BEVERLY CENTER PRO

In time for the holiday season, participants can take a festive walk to familiarize themselves with iPhone 13 Pro features, including how to take stunning macro photos using the Ultra Wide camera, record video with Cinematic mode, and shoot with all-new Photographic Styles.

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Located in the heart of the open-air plaza, the brand new store is nearly twice the size of the original building and was redesigned to be a new gathering place for the Los Angeles community to discover Apple’s products and services, get support, and participate in free Today at Apple sessions or popular Photo Walks at The Grove. The entirely new Apple The Grove opened this Friday, November 19, at the popular shopping destination in Los Angeles. The reimagined Apple The Grove now open in Los Angeles

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